Dear Clients and Partners

Recently, our company discovered that some trading firms gained the trust of customers by visiting our production base, only to subsequently purchase substandard car wash machines from other small manufacturers and export them under the "Risense" brand. Such practices severely harm consumer rights and may even lead to safety incidents due to equipment quality defects. To safeguard your interests, we hereby solemnly remind you:

1. Identify the core logo of the Risense brand

A.Official Channel Verification: Each Risense car wash machine is engraved with a unique serial number, which can be verified for authenticity on the official website (www.risenxicheji.com) or at any of the 25 nationwide after-sales service centers.

B.Technical Feature Identification: Genuine Hitachi equipment employs a smart control system enhanced by Japanese technology, supporting remote diagnostics and IoT management—features unattainable by inferior counterfeit products.

2. Strictly Control Procurement Risks

Adherence to Direct Sales Cooperation: Risense never authorizes any trading company to handle export business on our behalf. All overseas orders must be directly contracted through our foreign trade department.

Beware of the low-price trap: While counterfeit products may appear inexpensive, their core components (such as high-pressure water pumps and sensors) have a lifespan of less than 30% compared to genuine products, resulting in higher long-term costs.

3. If you find any suspicious products, please immediately contact our Legal Department (email: legal@risen.com) and provide photos of the equipment along with procurement documentation. For confirmed counterfeit activities, our company will pursue legal liability in accordance with the law and offer rewards to whistleblowers.

Risense Machinery has always adhered to the principle of "International Quality, Local Service," with a 400-member R&D team continuously optimizing equipment performance. Choosing genuine products means not just selecting a machine, but also forging a secure and enduring partnership.

Qingdao Risense Electromechanical Co., Ltd

December 22, 2025